Privacy Policy raya88

1. Information We Collect

raya88 collects various categories of information from users for the purposes of account management, transaction processing and compliance monitoring. The information we collect includes:

• Personal Identification: Your full name, identity card number (MyKad), date of birth and gender provided during registration.
• Contact Information: Email address, mobile phone number and mailing address where applicable.
• Financial Information: Details related to the deposit and withdrawal methods you use, including transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto assets. We do not store your bank account password.
• Technical Information: IP address, browser type, device operating system, login session data and device information used to access the platform.
• Platform Activity: Betting history, deposit and withdrawal records, game preferences, bonus usage and interactions with customer support services.

This information is collected directly from you during registration and ongoing use of the platform, as well as automatically through tracking technologies such as cookies and server logs.

2. Purpose of Data Collection and Processing

Every piece of information collected by raya88 is used for legitimate and specific purposes only. We will not process your data for any other purpose without notifying and obtaining your consent. The main purposes for processing your personal information are as follows:

• Registration and management of user accounts, including identity verification to meet licensing requirements.
• Processing deposits and withdrawals securely through the payment methods available on the platform.
• Providing effective 24/7 customer support in both Malay and English.
• Sending account-related notifications, promotional offers and service updates based on your communication preferences.
• Detecting and preventing fraud, money laundering and any activity that violates the terms of service.
• Meeting legal obligations and reporting requirements under our international licensing.
• Improving the user experience through analysis of overall platform usage patterns.

The legal basis for processing your data is the fulfilment of the contract between you and raya88, our legitimate interest in operating our business responsibly, and compliance with relevant legal obligations.

3. Use of Cookies and Tracking Technologies

raya88 uses cookies and similar tracking technologies to improve the functionality and performance of the platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies, including:

• Essential Cookies: Required for basic platform operations such as login session verification and account security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform for internal improvement purposes, such as the most frequently visited pages.
• Functional Cookies: Save your preferences such as preferred language and display settings so your experience is more comfortable on future visits.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the raya88 platform.

4. Disclosure of Information to Third Parties

raya88 does not sell, rent or disclose user personal information to third parties for commercial purposes. However, there are certain situations where data sharing is necessary and permitted, namely:

• Technical Service Providers: Parties that assist us in platform operations such as payment processing, data storage and cybersecurity, who are bound by strict confidentiality agreements.
• Legal Requirements: When we are required by a court, law enforcement body or competent authority to disclose certain information.
• Fraud Prevention: In cases where fraudulent activity or money laundering is detected and cooperation with relevant authorities is required.

All third parties that receive data from raya88 are required to use that information only for the agreed purposes and to comply with data protection standards equivalent to our own.

5. Data Security and Protective Measures

User data security is the highest priority in all aspects of raya88 operations. We implement various technical and organisational measures to protect your information from unauthorised access, leakage, modification or destruction.

The main protective measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Multi-layer firewall systems and continuous cyberthreat monitoring.
• Strict role-based access controls for all internal raya88 staff.
• Regular security audits by independent experts to identify and address system vulnerabilities.
• A data backup system that ensures your information is not lost under any technical circumstances.
• Two-factor authentication for logging into raya88 internal management systems.

While we take all reasonable measures, no security system in the world is guaranteed to be 100% secure. We therefore encourage you to take your own protective steps, such as using a strong password and not sharing your login details with anyone.

6. User Rights Regarding Personal Data

As a raya88 user, you have certain rights regarding the personal information we hold about you. We respect these rights and will process every valid request promptly through our support channels.

The rights you hold include:

• 🔍 Right of Access: You may request a copy of the personal information we hold about you at any time.
• ✏️ Right of Rectification: If any of your information is inaccurate or outdated, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances permitted by law, you may request that your data be deleted from our systems.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction: In certain situations, you may request that the processing of your data be temporarily limited while an issue is being resolved.

To submit any request relating to the rights above, please contact our support team via live chat or email. We will respond within a reasonable time after verifying your identity.

7. Data Retention

raya88 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Once your account is closed, we will continue to keep certain data for a set period to meet legal obligations, resolve any outstanding disputes, and maintain required financial records.

Some categories of data may be retained for a longer period based on licensing requirements and laws relating to anti-money laundering. Once the retention period ends, your data will be securely deleted or anonymised using approved procedures.

8. Changes to This Privacy Policy

raya88 reserves the right to update or amend this Privacy Policy from time to time in line with changes to laws, technology, or the way we conduct our business. Any changes made will be published on this page along with a new update date.

For significant changes that affect how we use your personal information, we will provide clearer notice, including via email or in-platform notifications. Your continued use of raya88 services after a policy change is published will be considered your agreement to the updated version of the policy.

We encourage you to check this page regularly to ensure you are always aware of our latest privacy practices. The last update date of this Privacy Policy is January 2026.

9. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or raya88's management of your personal data, we encourage you to contact us directly.

Our team is available to assist you 24/7 in Malay and English. You may reach us via live chat on the platform or through the support email:

We are committed to responding to every privacy-related enquiry in a timely manner. Your security and trust are the foundation of the service we have built.